Let me say up front, that I rarely post these types of reviews. However, based on what my mother and our family have experienced here, I am making an exception.
Recently, my mother was unexpectedly hospitalized and based on her medical condition, we knew that she was going to have to go into assisted living once she was discharged. Since my mother needed about a two to three week stay at a rehabilitation center, my wife and I had a limited window of time to find the ideal place for my mom once she left the hospital. After talking with family and conducting some on-line research, my wife and I initially identified six places to set up face to face visits.
With very little time and a strong sense of urgency, we were able to narrow our list down and identify our top two choices. After several extensive meetings with those top two residencies, we walked away knowing that without any reservation that Symphony Square Assisted Living in Bala Cynwyd would be the ideal place for my mother to become part of a family-like community where she would thrive.
From our first interactions with "Dee" Saahir (director of Sales and marketing) and Maryanne Watral (executive director), there was an instant connection. Based on our initial conversations, it was immediately evident that the healthcare and business infrastructure that was in place was well thought out and running smoothly. After multiple visits, what we really came to see and appreciate was that it wasn't just the leaders that cared deeply about the residents' well-being. It was ALL departments, (medical, nursing, care takers, activities maintenance, kitchen staff, etc. In the end, what really sold us on Symphony Square was the everyday genuine, empathetic sense of caring that the entire team of leaders and staff collectively provided for their residents. When my wife and I left from our third and final visit, we knew without second guessing, that this would be the ideal place for my mom.
When the time came, we moved Mom in and right away, everything that we initially thought about Symphony Square proved to be true. So, if you are looking for an assisted living residence that is well run, and genuinely, compassionately cares about its residents, I highly recommend that you strongly consider all that Symphony Square has to offer for you and your loved one.
Response from the owner:Thank you, Mark, for taking the time to share such a thoughtful and detailed review of Symphony Square. It is truly meaningful to hear that Dee, Maryanne, and the entire team made such a lasting impression during what was a stressful and time-sensitive process. We are so grateful your mother has found a home where she can thrive and will be sure to pass your kind words along to our team. Kind regards, Kathleen
