People are as starry eyed about us as we are about our residents
Here’s what real people have to say. Share the love and let the world know how much you enjoyed your experience.
june S.Shauna and Krystal are a phenomenal team!!! They are always looking for ways to make the residents feel loved!Octavia is also wonderful.
Dot S.1.Olympia is amazing with Jim2.Also Shawna in the dining room makes every meal a great occasion.3.The chef Derrick is to commended for the exceptional meals.
Lynn G.The entire staff at St. Augustine Plantation deserves a shout out! They are all extremely helpful and responsive, which is worth gold. I'd like give to Asya, head of the medical staff, an individual shout out. She has made the transition for my... Dad to a new doctor a breeze and is always there to help with a smile. My thanks and gratitude goes to each member of the staff - you are amazing!!read more
Terry H.Almost a year ago, I did the most difficult thing of my life in placing my mom, my best friend, in someone else’s care. It had come to the point that I could not assure her safety without help and took the steps to explore my options. The Team at... St. Augustine Plantation Memory Care helped me at every step of the way. During my several conversations with Nicole Jermyn and while doing my tour I was introduced to Dominique Stafford who I did not know at the time would be my savior during this process. From the day that I brought my mom in to leave her at memory care without her knowledge of what was going on, Dominique was there. She took mom for a tour and I had to make a decision. It was suggested that I leave without trying to explain or reason with my mom as this would be easier on her. I could not fathom just leaving her but agreed that it may be less traumatic for her. I on the other hand, instead of being relieved was traumatized. Dominique, Megan Griffin and Nicole all reached out to me during the 7 days that I did not visit with updates and even texted photos to show that mom was ok. Maybe not happy and a bit confused but ok and safe nevertheless. During the last year, many things have changed for mom and I and her disease has progressed. I have met many wonderful people who have been there for me and for mom. I cannot imagine how hard it must be to care for someone else’s loved one and try to do it as they were your own family but I feel that most everyone I have come in contact attempts to do just that. I have texted and called Dominique more than my share of times for updates, assistance and just to check on mom and have never been met with anything but care and compassion. She has gone above and beyond several times for myself and for mom to try and make this impossible situation less difficult and it has certainly made a difference. I think of her as my friend now. I can sleep at night knowing that mom is not only safe but cared for. I am in a local Alzheimers support group and have heard horror stories of poor treatment or no responses to concerns and I have luckily not experienced this. Dominique does not do it on her own but she is my trusted go to. I have met several special people who I would like to mention by name. BJ, Tammy, MJ, Robin, Erica, Krista, Kenya, Tye, Reisha, Jai and several others that I am sorry I cannot remember names for at this time. I am fully aware that this is a field that has incredible rates of turnover but most of these people have stuck it out and I want to acknowledge them. Without Dominique and the SAP Team, I don’t think I could have survived this last year and am eternally grateful and pray every night that those who care for my mom are blessed. I have asked on several occasions for Dominque to promise she will not leave me or mom. This Team in my opinion are so worthy and deserving of acknowledgement if not through raises, at least a wonderful break-room makeover. If any additional questions, please do not hesitate to contact me. Terry Hall with loved one Helen Hall in the facility.read more
CutahothaVisited resident, pleasant and efficient staff
Harriet O.We had a great visit. Lunch was delicious. We have a family member who needs more care than we can provide at home. So we are looking at options.
Ana garcia Q.I am currently a resident of this beautiful, caring, clean, comfortable facility. I am here because I needed a safe environment to heal from a fracture. My fracture required no weight bearing for ten weeks. I would not be safe at home while... recovering from my injury.The facility has provided excellent care in a nurturing, safe environment with plenty of opportunities for social interaction, meal and laundry services, TV and internet access.I find the staff compassionate and attentive to each resident's specific needs. The residents represent a variety of backgrounds, functional level and involvement in activities.I experienced how they handled two specific critical situations. One day the weather alarms of several residents warned of a tornado warning. The residents were instructed to move to the hallways away from windows. The staff including senior staff and adminitrator came around making sure everyone was accounted for and reassure them they were safe. The second situation involved a resident who owns a dog. The resident was admitted to the hospital. Staff members took care of the pet until the resident came back.I am glad to be able to go home tomorrow to complete my rehabilitation now that I can bear weight on my fractured leg.I have recommended the facility to a friend whose mom will soon need this level of care.I will return when the time comes for me to require these services.Thank you from the bottom of my heart for turning a very difficult situation into an adventure into the future.read more
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