My mom loves living at Symphony of Stuart! She has been there 1.5 years now. We looked at a lot of places before we found Symphony and we knew as soon as we walked in the front door that this was the right place. It was very inviting and felt like home. The colorful design and decor are modeled after downtown St. Augustine which is one of my mom's favorite places. They have little signs for their theater, salon, pub, library, post office etc., just like St. Augustine so it really feels like you are walking into a community setting and not an assisted living facility. It's a beautiful place and is very well-maintained.
The administrative and care staff are very kind, attentive and accommodating. They know every resident by name and their specific needs and situations, so it really gives me peace of mind that I know my mom is well-cared for and safe. It's also nice that she can make friends with other residents that are in a similar position in life.
The staff does a great job and offers many daily activities for residents in addition to the necessities of excellent care, dining, laundry and cleaning services, and weekly trips to several area stores, church, and special transport services. They have a resident ambassador program to welcome new residents and also help facilitate communications between residents and staff (including a monthly meeting to provide resident feedback/suggestions on the dining menu).
We chose Symphony because (while my mom has moderate level Alzheimer’s) she still wanted to be able to live somewhat independently and is thrilled to be able to have her own spacious beautiful one-bedroom apartment. She likes not having to worry about cooking, cleaning, or doing laundry. She says she feels like she is on vacation at a resort and is so happy to call Symphony her "home". She feels safe and knows that she is never alone, and our family knows that we can just pick up the phone at any time (24/7) and the staff will answer.
What is also nice about Symphony is that my mom can “move in place” when the time comes that she may need additional care as they offer various size rooms as well as a full memory care unit. This is comforting to know that my mom would not have to leave Symphony and start all over again in a new place with new people. Additionally, from a pricing perspective you only pay for the particular care that your loved one needs at Symphony as pricing is based on points not levels. Several of the other facilities that we looked at previously were based on levels where you pay a flat price regardless of whether your loved one needs all the services within a given level. At Symphony, we work hand-in-hand with the Director of Nursing (Natacha who is amazing) to tailor the type of care that my mom needs at any moment in time. It’s a transparent, flexible process that makes it easy for us to see that we are only paying for what my mom needs and not any extras.
There are many wonderful caring people who work at Symphony from the care staff, the culinary staff, the life enrichment/activities staff, the maintenance staff, and the leadership/administrative staff led by Izaic who has fostered such a great culture. Stephanie, Director Sales & Marketing did an incredible job showing us all that Symphony has to offer and made the onboarding/move in process easy for us. Our family is so grateful to the entire Symphony team. They helped my mom and our family transition into this next phase of my mom’s life. It’s a big decision and a huge step for any family but we are so glad we made the decision sooner rather than later and that we chose Symphony at Stuart.
Response from the owner:Thank you, Kim, for sharing such a heartfelt and detailed review! We're truly touched to hear how much your mom enjoys living at Symphony of Stuart and how it feels like home to her. It's wonderful to know that the community's design and the attentive care from our staff have brought peace of mind to your family. We're grateful for your kind words about our team and the services we provide. Your feedback is invaluable, and we're honored to be part of your mom's journey. Warm regards, Alison