My parents have been at Symphony for close to 2 years. Over those two years we have had the opportunity to get to to know the staff as my parents have required more care. As a frequent visitor here's what I notice:While I know there is turnover, I notice that we have been fortunate to retain quite a number of the staff. I have the utmost confidence in the director, Isaic, who arrived just as we did. He has been super responsive to all of my questions and requests. I think it says a lot that you can see him managing staff one minute, and fixing chairs and chatting with the residents the next minute. They have treated my parents with dignity. I love the front desk staff, espcially Sal who is just so willing to help. Again, he can be a front desk person for the day and then I see him helping the staff serve dinner. He knows the residence and is so very kind. I am especially impressed with the dining staff, many in the evening are young and they are so great with the residents, and believe me, the residents can be spicy and sometimes a bit grumpy. I love that Ethan (who I think is rather new) is always smiling and joking with everyone. He's pretty special. I like that the activities director (and I think I have the title wrong), Josh, is so approachable and inclusive. He (as do many of the staff) goes out of his way to ensure that life is enjoyable for everyone. I love that he's done for the day but will come to the dining room, and talk to the residents instead of bolting out (I'd bolt!). There is a certain love of what they do that shows. The facility is also fresh, clean, and maintained. It is as close to perfection as I can hope for and I am confortable that my parents are being treated well and are supported by a community (residents and staff) when I am long distance. I know I can reach out to Isaic or Natacha (oversees the patient medical needs) and they will always respond and explain. I really couldn't ask for more.

Our family had a huge decision to make in finding a place for our mother, from the moment of walking through the front doors I knew this would be the best place! The staff has been caring, supportive, professional and mostly friendly! I can’t recommend enough to anyone and everyone having to make the lifestyle change for their family members, take the time to visit this facility. Sal, Josh, Ashley, Jenny, Jada, and Stephanie thank you for all you!!!!

Niece staff’s response to all needs on time